At Flygbussarna, we work to make our services accessible to as many people as possible — regardless of disability or access need. We are adapting our digital services in line with the European Accessibility Act (Directive 2019/882/EU), which has applied to us since June 2025. Our aim is that both our digital products and physical services are designed to be accessible and straightforward to use.

Digital accessibility - website and mobile app

We develop our website and mobile app (available on iOS and Android) targeting WCAG 2.2 Level AA (Web Content Accessibility Guidelines). We consider our digital services to be partially conformant with WCAG 2.2 Level AA, meaning many features work well for users of assistive technology, and we are actively working to close the gaps that remain.

Screen reader support. Core components on our website and in the app include ARIA markup so that content and controls can be read by screen readers such as VoiceOver (iOS) and TalkBack (Android). There are areas — particularly around live content updates and details in the booking flow — where screen reader support is still being improved.

Contrast and text size. Our colour palette is being reviewed to meet minimum contrast ratios for text and interface elements. Most content scales when you increase text size in your device or browser settings; some layouts at very high magnification are still being adjusted.

Keyboard and alternative input. We aim for the main journeys on the website to be operable without a mouse. Keyboard navigation across the full booking flow is something we are continuing to verify and improve.

Plain language. We write in clear, straightforward language to help more people access information and purchase tickets independently.

Accessibility in our physical environments

Boarding and travel

• Our buses have a high floor and are accessed via steps, with handrails to help with boarding and alighting.
• All buses are equipped with seat belts.
• Our guest hosts can assist with boarding and help stow a wheelchair or walker alongside luggage.
• Our drivers make announcements over the loudspeaker upon arrival at the airport and at disembarkation stops.
• Assistance dogs are welcome on board. For the comfort of passengers with allergies, we ask that you sit further back in the bus. Dogs need to travel in a carrier.
• Our drivers and customer service staff receive training in accessibility and in supporting travellers with a range of needs.

Ticket purchase

• We offer several ways to purchase tickets: via the app, website, ticket vending machines, ticket offices (in Gothenburg), and on board the bus — so that passengers can get service and information in the way that suits them best.
• Our ticket vending machines are designed to be clear and easy to use.
• At Arlanda and Landvetter airports, guest hosts are available to help with ticket purchases both at the machine and on board the bus.

Your rights and our responsibilities

The European Accessibility Act strengthens your rights as a traveller. It also places requirements on us as a transport provider — requirements we aim to meet and, where we can, go beyond.

Do you have any comments on accessibility?

We would like to hear from you. If you come across barriers, digital or physical, please get in touch. Your feedback helps us improve.

Contact us via our contact form⁠External link
Call customer service: 0771 51 52 52